FREQUENTLY ASKED QUESTIONS
WHEN ARE LESSONS CANCELLED?
If there is inclement weather such as thunder or lightning, we will make the call in everyone's safety. We will discuss a possible makeup lesson. In the case where your child is unable to make it to a lesson on short notice (24 hrs or less) refunds are not offered. If lessons are cancelled due to an instructor being unable to make it, we will ensure a makeup lesson will be offered.
IS THERE A SEATING AREA?
There is plenty of seating in the pool area for parents to stay and cheer their children on from the deck. For those that prefer to head home or run errands during lessons, rest assured all of our instructors are certified lifeguards and instructors and can guarantee their safety.
DO YOU TRAVEL TO OTHER POOLS?
Yes we certainly do for an extra fee! Lessons must be at least an hour in length. We are willing to travel within a 10 km radius.
ARE THERE ANY AGE REQUIREMENTS
We take children as young as 2 years old to get youngsters feeling confident in the water. Lifesaving Society Preschool Program starts for children 3-5 years. Lifesaving Society Kids Program is for children 5 years and older.
WHAT ARE THE PAYMENT OPTIONS?
All payments are paid in full upon booking by E-transfer. If E-Transfer is not an option, please call to discuss.